435.913—Case documentation.
(a)
The agency must include in each applicant's case record facts to support the agency's decision on his application.
(b)
The agency must dispose of each application by a finding of eligibility or ineligibility, unless—
(1)
There is an entry in the case record that the applicant voluntarily withdrew the application, and that the agency sent a notice confirming his decision;
(2)
There is a supporting entry in the case record that the applicant has died; or
(3)
There is a supporting entry in the case record that the applicant cannot be located.